I am very impressed with the consultation at Rototuna. By far an outstanding service. Not just a clean but advice and further audiology. Thank you very much. I shall return in the future.

Excellent service. Ladies are always friendly and helpful. Thank you.

It was my first time yesterday Tuesday the 29 th of October
I was anxious
But as soon as I was talked through what was happening I became calmer
Fabulous job I can hear again yay!!!

It was the first time I saw my own ears being totally cleaned up by a professional. It was an amazing experience.

Loved the service I received…really helped me to understand better what was going on with my hearing. Nice manner, friendly, gentle and informative

Excellent service. Professional service.

Very best lovely young ladies so careing

Very good service

Brilliant service thank you.

Worthwhile.

One word – EXCELLENT.
Won’t go anywhere else

Great service. Really appreciates being squeezed in at last minute on a Friday, even though there were no available appointments. I was in a bit of pain so it was good to get this seen to before the weekend. The lady on the phone said “come in and we will get you seen”
Thankyou Tolbecs. Kind and efficient. Really felt cared for and listened to.

Everything was great and it works, my ears are much better after the ear de wax.
I’ll be back !!!!

We had a really positive easy experience thank you. Booking online was very easy, and the info given was consistent with the experience in person.
We had a great experience with nurse Linde and Hannah at reception.
Very well informed and treatment given and follow up arranged.
Very impressed and will be recommending your service to others.
Moving forward I would consider using your services more regularly for our daughter’s ongoing care.

Many thanks to the team.

Always a pleasure to visit & have my 6 monthly wax removal.
Staff Always friendly & efficient.

Xxx

Always great service. Very professional and highly skilled staff.

Super Great

Excellent service

Excellent service no.waiting

We always experience great service from the Hamilton East clinic staff. Wonderful engagement with and reassurance of my young child. Very skilled at working with kids.

I went to see your ear clinic to get my left ear cleaned. The job was done very professionally I also had my right ear checked and a sample taken from my left ear for checking.

Fast, friendly, effective

Easy to book on line. ,service fine, recommend tolbecs too!
Shirley.

Great Staff, Professional and friendly.

Easy booking process. Very prompt, efficient and friendly service. Pain free procedure. Highly recommend.

Great Staff, Professional and friendly.

Excellent service! The staffs are really friendly. Will definitely come back again

I was seen last week and was the first time having my ear health assessed. Thank goodness I chose to go to Tolbecs. It was well worth the money and I will be a returning customer. Excellent service. From reception to the nurse. Called to book an appointment, Kraft a message and had my call returned within 5minutes! Unheard of these days.
Kudos to the management team for setting such a high standard, because the staff are delivering! Thanks Tolbecs

Easy booking process. Very prompt, efficient and friendly service. Pain free procedure. Highly recommend

Great service from all staff at Rototuna. Nurse was very reassuring and informative for 1st time visitor. Great having a real time screen to show what was happening.

Fast efficiency service, friendly staff who referred back to GP for follow up

Excellent service, the whole process took 5 minutes. The staff are super skilled and friendly. Best in town!

Fantastic service every time, lovely nurses who are highly skilled and gentle in removing ear wax, I love getting it done it’s such a relief.
Excellent ear clinics at both sites.

We had an appointment this morning with Linde in Hamilton East and she was great with Olivia.
Olivia has always been very anxious with anyone cleaning her ears, and previous attempts elsewhere have resulted in us leaving without a clean and very stressed. Olivia started out anxious and shaking this morning, but by the end of the appointment, she was giggling when Linde suctioned her ear.
Please pass on a massive thanks to Linde.
Kind Regards,
Mike & Olivia

From booking online, to arriving and parking was so easy, this was an excellent experience. My nurse was thorough and so pleasant and professional. I highly recommend Tolbecs Ear Clinic Hamilton East.

Very caring and informative
Took her time to make sure I understood everything
Great service

Awesome team so happy with the service you provide Tobec,well done highly recommended

Great service, since the booking online to the last minute in the clinic.
I’ll definitely keep recommending!

Great service. Many thanks.

I’ve taken my 2 year old twice in recent months and they are amazing, especially Kristen. She was amazing and my toddler was so calm with her. Cannot recommend enough.

Went in on the off chance they could fit me in, they could and had me sorted quickly and professionally. I’ll be back again for another check and clean. Thanks team

5 stars

Professional and courteous service. Value the expertise offered

Best in the business!!!!
Thanks team for the great service!!!!!!

The online booking is fantastic.

The service was great and Nicola (I’m pretty sure that was her name) was outstanding, the best I have had.

Highly recommend Tolbecs.

Regards

Tim

The online booking is fantastic.

The service was great and Nicola (I’m pretty sure that was her name) was outstanding, the best I have had.

Highly recommend Tolbecs.

Service was great – felt very confident nurse knew exactly what she was doing, and had the right tools for the job.

Booking was easy.

Would definitely recommend

Everything from off street parking to front desk service, to my treatment was excellent. Friendly too.

Five Star all the way. Friendly, informative and professional.

Very good service and competent staff. Will go back.

Great friendly, efficient and knowledgeable service.

Over the top fantastic. Forget your Gp and head here first

I always see Linde and she is exceptional! She really cares and always strives to find a solution to my pesky ear issues 👍

Thanks Tolbecs for the outstanding service

Excellent service. Staff were so friendly and caring. Very pleased, thank you!

I was new yo the Tolbecks method of ear cleaning and the operator explained the procedure fully and was very caring and professional.Thanks.

Great service, friendly staff, have and will continue to use them in the future.

Excellent prompt empathetic service.

Great service. I was impressed. From start to finish, staff were friendly, knowledgeable professional and helpful. Felt my care was a priority and I appreciate that

Excellent ear cleaning service. The technician was very thorough. A job well done. Thank you Kristen

Fantastic service. Very helpful information provided. Friendly staff

Empathic, knowledgeable and skilled services. Great communication competencies and able to effectively treat any ear or hearing problem.

Arrived early, Nicola said I can have a check 15 mins early, she talked through the steps of cleaning and checking my ears.
A friendly, thorough and professional service.

The service and staff are amazing, very friendly.
The online booking system is east to use and I will recommend Tolbecs to friends and family

Booked for 1 in by 5 past out by 20 past great service very professional.

On time and Jen was thorough and very pleasant

Brought my daughter in to be seen as she had been having ear pain for a few days. Found it easy to book an appointment and was able to be seen that day. Highly recommend. Clinic staff were fantastic, very understanding and worked around our needs. Great experience

Pleasant, efficient service. We’ll done.

Excellent service from start to end

The service is excellent..100% satisfying..

I am always happy with the ease at which the booking can be made, reception is a lovely area and the person is great as they make you feel welcome. The nurse is an expert at what she does and friendly – providing feedback and advice in a manner that supports health outcomes.

I work at the University and many people have also commented that this is the best ear clinic to attend too.

Great service, staff are friendly and informative. Will use this service again and recommend to others. Thanks again

Very professional service – Linde was onto the problem straight away and all sorted.

Absolutely amazing treatment and excellent staff.
Highly recommend Tolbecs.

Positive experience with friendly and very knowledgeable staff. Thank you 🙂

Great service, have brought both my kids here as they are always kind and caring to make them feel comfortable

Well done! 5 starts all round. Informative, knowledgeable and quick. I don’t often give 5 stars.

Very friendly helpful staff. Easy parking. Have always benefited from my wax removal appointments. Thank you.

Great service, very kind and friendly
Will definitely go back again

great service friendly staff 10 out of 10

Great service. Came in with a painful left ear. Was given a good clean, antibiotics and ear drops also, with a follow up booked for 6 weeks time. So easy, and even better medication can be issued in clinic so there is no need to visit the pharmacy. Nurse was very thorough at explaining everything.

Best service. Great team. Friendly and efficient. Appointment ran on time. Excellent

No business

You don’t often get email from stokesfam@xtra.co.nz. Learn why this is important
Good afternoon,
My recent visit to the clinic was my first experience doing a online booking, which proved to be easy for even an over-80 year old. My arrival was met with a quick and pleasant greeting, a professional service and treatment. Total satisfaction.

Lorraine Watkins

Super friendly service from everyone! Really pleased with everything will be returning!

The nurse was super nice and very good.. she made the whole experience a lot of fun.. it was a very satisfying experience in a weird way.. highly recommend for everyone 🙂

Ngaa mihi ki a koutou katoa.
Thank you for your wonderful and professional service . I would recommend Tolbecs to everyone.

Service was excellent and appreciated being able to not have to visit the chemist separately

Fast and professional.
I always feel better after a treatment here.

Awesome service

Pleasantly surprised. Had my first ear clinic appointment last week – service was outstanding
Thanks team, no more blocked painful ears, and I can hear properly!

Great service, first time going to Tolbecs and I will definitely go again. Highly recommended

Great. Make ya feel very comfortable. Great to have at Rototuna

Quick easy cheap and friendly!

Donna was absolutely lovely and showed genuine concern for my son, she was so helpful. Thank you Donna

Staff – Excellent
Appointments run on time, never any delays, you definitely always walk out feeling a lot better. Great care team, thanks a bunch

Best ear clinic in the Waikato! And I’ve received ear services from a few providers, even ENT specialists at the hospital who couldn’t get to the bottom of my issues, and the time between appointments can be months! Thanks Tolbecs for getting me in so quickly every time. Easy to book, parking is easy, staff are friendly and knowledgeable and I can now say I don’t require ENT, my ears health is now managed and monitored and I won’t go anywhere else!

Excellent service. Like no other I’ve experienced. I was nervous. I had never been to an ear clinic before, and I was in a considerable amount of pain, and an unsettled 8 week old baby who screamed the place down, but the manager was quick to swoop in to the waiting room out of her office when I was called for my appointment and offered to take care of my baby whilst I had my appointment. I think she is secretly a baby whisperer! Quiet sleeping baby within minutes and gave the best cuddles. The receptionist was so friendly and understanding, the nurse provided such a detailed assessment and fixed my ear pain and the manager was just so kind and caring and so so helpful. I really appreciate you Tolbecs. Every single part of my visit was taken care of and I will definitely recommend to others Thankyou!

Efficient, knowledgeable, and kind. Best nurses around.

Tolbecs are AMAZING. Walked in without an appointment, with blocked ears, painful and unhappy. They squeezed me in which is REALLY appreciate, and I Walked out feeling so relieved and pain free. Thanks Tolbecs for being so kind and efficient. Won’t go anywhere else, this is the place to go for all things ears! Miracle workers!

Have had the pleasure of been seen by the Tolbecs team in both clinics 4 times this year. I am always impressed at the friendliness of the staff and the cleanliness. The staff are top notch, explain everything so well, always checking in to make sure I am comfortable at each stage of the procedure. Thanks Tolbecs for taking such good care highly recommend

Excellent service was able to book easily either online or via phone which is great. Friendly and professional service from the nurse who was great at explaining things. Highly recommend to anyone

My experiences with Tolbecs have always been great. I attend regularly and it’s easy to book, then I’m in and out in no time. Kaimahi / staff are always kind and friendly. I appreciate they all take the time to explain everything they do and check I’m comfortable.

I was really pleased with my visit to your clinic, my problem was solved quite quickly and the staff were really lovely. They explained what they were going to do and made me feel very comfortable during the procedure.
Thank you all so much

My ears get blocked often and I never have a problem getting an appointment. Donna always does a fantastic job and the receptionist is friendly.

I had a really positive experience at your clinic, your receptionist was very friendly, and Nicola was lovely, made me feel very comfortable and she explained everything really clearly. The booking online was very easy and I would recommend TOLBECS to others. Thank you for the warm and welcoming experience.

I have always had a pleasant experience at Tolbecs. Every nurse I have seen has been amazing, gentle and caring. The receptionists are always friendly, I’m always greeted with a smile. I’d recommend Tolbecs to everyone.

Great service and friendly staff. Kristen was awesome!

Its 100% satisfying

Great service and friendly staff.

Short and sweet. Good to get assurance all was well

Thank Tolbec for your friendly service and expertise. In very Happy with the results as my hearing has returned.
My car radio was used on volume 12 now it’s down to 6 ha ha I wondered why my little Grand Son looked at me strange.
Thank You 😁👍😄

Thank you Nicola and Lynda for the service provided. You’ve both been exceptional at communication and further support and services for sorting my son’s hearing concern.
Wouldn’t hesitate to recommend Tolbecs to anyone.

I had a really positive experience at your clinic, your receptionist was very friendly, and the nurse was lovely. Made me feel very comfortable and she explained everything really clearly. The booking online was very easy and I would recommend Tolbecs to others. Thankyou for the warm and welcoming experience.

Can’t go wrong. I’ve been to the Tolbecs clinics a few times in the past year and everytime I am blown away by the consistently excellent service. Reception are great, helpful and kind. The nurses I have seen over this time have all been fantastic! And how nice to be greeted by the manager, along with a comforting chat. Thanks Tolbecs I won’t go anywhere else. Such caring staff that provide a service nothing short of excellent

Thank you Tolbecs! Friendly staff and easy wax removal. Very swift appointment with no trouble.

Thanks Tolbecs! Staff are always friendly and helpful. Excellent service everytime! Won’t go anywhere else. 5 stars

Great care taken and expertise – highly recommend

Thank you to the Ear Clinic team for looking after my ears! The micro-suctioning was very interesting. It did not hurt at all, plus I was able to see what they are doing on the tv screen. Very good service. Would highly recommend.

Great service and advice, friendly staff, easy to book online. If you are looking for a maintenance clean of the ears, its totally worth it. Highly recommend!

The best and friendly staff and service I have experienced, and I have been attending this clinic for several years. These people are tops and so kind. I highly recommend this clinic to all you won’t be disappointed.

I’m very Happy with your COMPANY and the attention to my ear problem.

Private

Great service., professional, Online booking easy.
I would recommend Tolbecs to others.

Love this place, ladies were amazing

No stress booking in. Awesome friendly & well informed customer service. Will not look any further for any of my hearing needs

A miracle occurred today! Pain-free ear suction, all explained thoroughly – no anxiety.

As a Commercial Construction firm, managing staff health and safety concerns is something we are constantly addressing. We noted a lack of documentation concerning hearing for our staff. It would have been difficult to measure any hearing issues as we had no comparison records available. A decision was made to get a baseline for each staff member.

We chose TOLBECS as a hearing tester to help us out with this, mainly as a consequence of hearing their rather humorous adverts on the radio. They seemed like a likeable bunch so I offered to go as the company guinea pig to find out more about the service and the process. I was really impressed – they were friendly, helpful and it wasn’t a bit like going to the Dentist!

Now the firm has paid for the staff to go and get their hearing tested. We paid for it because as a responsible employer it’s important to look after staff’s health and because it gave us some independent and credible records that if needed would be available to us.

We’d recommend TOLBECS to other businesses because they’re flexible, likeable and really easy to work with!

What a wonderful experience to bring my 13 year old daughter to TOLBECS. She had been complaining about a sore ear on and off for a couple of months. When we saw the Ear Nurse, she explained exactly what the problem was. What impressed me most was that having identified the problem the Nurse then told her it could be fixed and showed her how she could do it, and what would happen if she didn’t. A month later she is breathing through her nose (a new experience), popping her ears and hasn’t mentioned sore ears. In these days where physical problems are often fixed with taking ‘stuff’ or having ‘stuff’ done to you, TOLBECS approach was refreshing and empowering

The ladies at TOLBECS were amazing. Our visit was very successful and my little 6 year old girl enjoyed every minute with the Nurses. We have had 6 years of off and on ear problems, uncountable and pricey visits to Ear Specialists, but I can honestly say my money spent yesterday at TOLBECS was the best money we have spent!! Many, many, many thanks for making our little girls ear better, and the advice you gave us – appreciate the chat totally.

On our way home Samantha was hearing me talk to her without me having to turn around and look at her – she commented that she could hear better now! Excellent customer service from everyone at TOLBECS! Keep up the awesome work, families need more people like you in our health sector!

Thanks once again for looking after my ears. In my line of business it is so important to be able to hear well! I thank you for your thoroughness and professionalism

My doctor referred me and I am so pleased I went to TOLBECS. They were friendly, the process was comfortable and it was quick

Very friendly staff, Knows what they are doing have had the pleasure to be seen by multiple different staff over the years and all are equally experienced and capable. Friendly admin staff as well.

Great friendly service by the nurse.
Explained clearly what she was going to do and everything
was over in a few short minutes.
Thanks.

Great service, easy to book, reception was warm and welcoming on arrival. Nurse was very thorough and in formative.

Gentle, and caring

I went in for a routine microsuction. I was blown away by the service! My nurse was so friendly, patient and educated/explained to me what she was doing. I got to actually SEE the procedure happening via mirror and TV which was super cool. Really enjoyable appointment and of course my ears are feeling great now.

Such friendly service, by people who certainly know what they are doing.

My experience was fantastic. All the staff were friendly and the nurse explained everything well

Absolutely fantastic service and experience, everything was explained exceptionally well.
Somewhere you wouldn’t hesitate to revisit thank-you.

Absolutely outstanding.
My first ear infection in my 57 years on this planet.
Time was made for me to see consultant, who was wonderful, put you at your ease, told you everything before she did it, had a laugh and a chat with you, talked you through what was going on as you watched it on big screen. Explained everything fully and followed up too.
I couldn’t have been more pleased with the service and thought. Truly excellent and an example to all.

Ear nurse was absolutely amazing. Cool technology and now my hearing is much better. Friendly staff all-round. Like the fact they send you a reminder in a years time because it’s something I need annually that’s for sure!

My adult son is autistic with an intellectual disability. Tolbecs,, was amazing. The nurse communicated clearly with him each step of the way what she would be doing, the tools she would be using & what it would feel or sound like. She was gentle, patient & kind & checked often with my son that he was comfortable. Fantastic service.

I give Five stars for a Five star service, Tolbecs Rototuna you are awesome from the reception to the nurse thank you.

I have been a patient at both Hamilton East and Rototuna clinics and I am blown away by the continuous high standards. Always friendly, kind and helpful, and have managed to squeeze me in even in days where they have been fully booked. Really appreciate the Tolbecs team. I will continue to go back and recommend

Great service, quick to book and high quality care

The staff are so friendly and helpful. I have always been greeted by the reception team with a smile. Always on time. The nurses are extremely knowledgeable and go above and beyond to help their patients. The location is handy and parking is easy. Highly recommended.

Easy to book an appointment online and excellent service!! I would happily recommend to others.

Easy to find, easy to park. Friendly and helpful staff. Can’t go wrong

Tolbecs provide a wonderful service with kind ear experts, nonjudgmental and super helpful!

Excellent service. Very friendly and accommodating staff.
Super easy to book online.
5 stars – would recommend

My 2-year-old son had an appointment to have his ears cleaned and checked. The staff were so friendly and patient. They played games with my son so that he was happy when the cleaning was happening. Everything was really well explained. Great experience

Our 5-year-old was anxious about attending her appointment. The nurse was amazing. Super child-centered and playful. She put our daughter at ease and allowed her to see the wax removal as it happened. Recommend Tolbecs without hesitation and feel relieved to have a non-stressful medical procedure for our little one.

Tolbecs staff are all warm, friendly, and extremely knowledgeable about all things ears

So punctual. Brilliant service. The nurse and receptionist are so friendly. Making you feel so welcome.
Parking is great too

Welcoming us with a big smile from the friendly and beautiful receptionist and the ear nurse. My child was so comfortable and pain free through the entire process and the nurse was so gentle with her. HIGHLY recommend this place 👌 to parents with children. THANK you once again for the brilliant service

I have been a regular user of Tolbecs services in Hamilton East for a couple of years now and find them a wonderful team to help me maintain the health of my ears. Particularly appreciate the ease of the online booking service, and quite often find that if I ring directly there may be an appointment sooner than what is shown on the booking scheduler. Also appreciate their willingness to ring if a cancellation comes in before my appointment comes up. Highly recommended for professionalism, friendliness and helpfulness.

Amazing, friendly staff. Great service!

Fantastic service, lovely receptionist at Rototuna, so helpful!

Excellent service! Friendly, welcoming and professional. Thanks TOLBECS for such a great service. Highly recommend

Great service, highly recommend

I have found Tolbecs to be super efficient and friendly.The nurses are really up with the play and show genuine concern for their patients.

This place is good. I was able to book the appointment easily. The nurse was lovely and gave clear explanation and got what I wanted. I’m feeling much better with my ears now. Will go again in the future.